Last updated on 21 May 2025.
At ev.energy, our mission is to provide simpler, more affordable, and greener electric vehicle charging solutions for everyone. We achieve this by intelligently managing your car or charger to optimize charging times, reducing both costs and carbon emissions while respecting the limitations of the grid.
To deliver these services, we need to collect certain personal information. Rest assured, we are committed to collecting only the minimum necessary data required to provide our services and assist you effectively. Your personal data will be treated with the highest standards of care, ensuring it remains secure. We will retain it only for as long as necessary and share it only with your knowledge and consent, or when legally required.
This Privacy Policy outlines how we collect, use, and protect your information, as well as the rights you have under the relevant privacy laws. Please note that depending on your jurisdiction, the specifics of how we handle your data may differ.
EV DOT ENERGY LTD is a company registered in England under company number 11468310, with subsidiaries, including EV.ENERGY CORP located in the United States. Collectively, we refer to ourselves as ev.energy (or "we," "us," "our"). We are registered with the UK Information Commissioner’s Office (ICO) under registration number ZA464860.
This Privacy Policy applies to all services provided by ev.energy, whether through our website, the ev.energy platform, the ev.energy app, or the RER app, available for download from the App Store and Google Play. Additionally, we provide our services through other companies under their branding. For simplicity, we refer to any service we offer, either directly or via a partner, as the “Service.”
As a company serving users across multiple jurisdictions, we are committed to complying with the relevant data protection laws in each region where we operate. Depending on your location, the way we process your data may be subject to specific legal requirements, including but not limited to:
We ensure that our data practices align with the applicable laws for each jurisdiction. When necessary, we implement additional safeguards to ensure your privacy rights are respected, such as Standard Contractual Clauses for international data transfers. Also see our Cookie Notice.
To deliver our services, we will collect personal data from you, including but not limited to the following categories:
The data we collect will be used and retained by us to provide the services outlined in this Privacy Policy. We will share this data with third parties only where necessary to deliver the services to you and as described in this policy. Your data will not be used for automated marketing.
We may also collect, use, and share aggregated data. Aggregated data may be derived from your personal data, but it does not directly or indirectly identify you, and therefore, it is not considered personal data under applicable laws. For example, we may aggregate electric vehicle data to help utilities plan their charging networks or improve service offerings.
Please note that, depending on your jurisdiction, specific legal protections and regulations may apply to certain types of data (e.g., sensitive data, financial data).
At ev.energy, we use your personal data to deliver and enhance the Service, which helps optimize your electric vehicle charging by offering smarter, greener, and more cost-effective options.
The personal information we collect as part of our Service, enables ev.energy to:
Before using the Service, ev.energy will seek your consent, where required, in compliance with applicable privacy laws. We are committed to collecting only the minimum necessary data to provide and support the Service.
We will only share your personal data with third parties when necessary to provide the Service, or when you have given explicit consent. In all cases, we will clearly explain the purpose of sharing your data, identify the third party involved, and inform you of how your data will be used. For a detailed list of the third parties with whom we share your data, and the specific purposes for sharing, please refer to Section 4.
We may share your personal data with third parties to provide and improve our Service, comply with legal obligations, and deliver enhanced services. Below is how and when we share your data, with specific references to applicable laws depending on your jurisdiction:
4.1 Sharing Your Data to Deliver and Improve Our Service
To provide you with the Service, ev.energy works with selected third-party providers (sub-processors) who may need access to certain data. These providers are bound by strict confidentiality obligations and may only use your data as necessary to deliver the Service to you.
We may also ask for your permission to share your data with your EV manufacturer and/or charger manufacturer to enable us to deliver our Service and obtain relevant data.
4.2 Sharing Your Data to Support You as a Customer
If you require support, we may share your data with suppliers and subcontractors to resolve your issue. This data may include Identity and Contact Data, Technical Data, and Hardware Data. We will only share data necessary for providing support.
4.3 Sharing Your Data to Provide Enhanced Services and Rewards
We may offer you rewards or enhanced services in partnership with third-party providers. For example, our smart charging rewards program may involve collaboration with energy networks and service companies to support the grid.
To verify eligibility, we may share Energy Data and Contact Data (such as your postcode, meter ID, and energy usage) with third-party providers, including:
You can opt-out of these services at any time by contacting our customer support team.
4.4 Sharing Your Personal Data with Your Energy Company or DSO
To optimize your charging experience, we may share your data with your energy company or Distribution System Operator (DSO), in line with your contractual relationship with them.
4.5 Sharing Your Data for Legal Reasons
While we typically share your data only with consent, we may be legally compelled to share it in certain circumstances, such as complying with court orders or responding to law enforcement requests. In jurisdictions like the EU, where GDPR applies, we will ensure that data sharing is necessary, proportionate, and lawful.
4.6 Sharing Your Data for Other Reasons
We may share anonymised data with third parties, including energy companies and DSOs, to help improve the service. Anonymised data will not include identifiable information about you and may include location data that is aggregated to ensure privacy.
If you consent, we may share your enquiry data with third-party suppliers to offer you products or services you may find of interest. These third-party suppliers will contact you directly based on your inquiry. We may also engage third-party companies to improve the Service. These companies will be contractually bound to protect your data and will only process it on our behalf, in accordance with applicable data protection laws.
4.7 Who Are These Third Parties?
Appendix A sets out the third parties we work with to build our software, maintain our software and provide the Services to you.
Appendix B sets out the utility companies and partners we work with who may need to access some of your data to help them monitor their energy management programs and/or hardware or software performance.
4.8 International Data Transfers
By using our Service, you consent to the transfer of your data to jurisdictions outside your own country, including to the United States or other countries that may not have data protection laws equivalent to those in your jurisdiction. Where necessary, we will ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your personal data.
We will retain your data no longer than required, in accordance with applicable data protection laws.
Deletion
We will retain data related to your continued usage of our services and programs for as long as you remain a customer and for a period following cessation of use of the ev.energy service, unless you exercise your ‘right to erasure’ and we have no overriding legal obligations to retain your personal data.
You can initiate account deletion (i.e., exercising your right to erasure) through our app by going to ‘Settings’ -> ‘Account’ and selecting ‘Close my account.’ Please note that when you delete your account, your personal data is not fully erased but is anonymized. Anonymization allows us to retain the data for specific legitimate purposes, while removing any personal identifiers to ensure that it can no longer be linked to you.
We Anonymize Your Data
When you request deletion, we remove all personally identifiable information linked to you, your charger, or your vehicle. However, rather than destroying this data entirely, we anonymize it. Anonymization enables us to use your data in important ways, ensuring privacy is maintained, including:
Retention Period and Legal Compliance
Occasionally, we will review and consider deleting data that is no longer necessary. However, there may be cases where we cannot delete certain personal data, such as when required by law—for example, for participation in Flexible Grid Services projects or for regulatory compliance. The longest period that ev.energy will retain your personally identifiable information is seven (7) years from the date you last used our service to ensure compliance with applicable legal obligations. Retention periods may vary depending on jurisdictional legal requirements.
Right to Access
You have the right to request access to the personal data we hold about you. This right is specifically intended to allow you to verify that your personal data is being processed in accordance with applicable data protection laws and is accurate. To exercise this right, please submit your request using the contact details provided below, including a clear explanation of why you are making the request (e.g., for the purposes of ensuring that the data is being processed correctly). We will process your request within 30 days of receiving it, although this may be extended by an additional two months if the request is particularly complex. If an extension is necessary, we will inform you within the initial 30-day period and provide an explanation for the delay. We reserve the right to refuse or limit access requests that are unreasonable, excessive, or made for frivolous purposes. This includes requests that do not align with the intended purpose of verifying data processing. In these cases, we will explain why the request cannot be fulfilled. Additionally, access may be restricted if providing it could compromise the rights of other individuals or if there are legal reasons for withholding it.
Correction
You have the right to request the correction of any personal data we hold about you that is inaccurate, incomplete, or outdated. If you believe that any information we have about you is incorrect or requires updating, please contact us using the details provided below. We will take reasonable steps to verify your identity before making any corrections and will ensure that the data is amended promptly, in accordance with applicable data protection laws.
In some cases, we may request additional information or documentation to validate your request. If we are unable to correct your data, we will provide you with an explanation for the decision. You may also request that we restrict the processing of inaccurate data until the issue is resolved.
Right to Restrict Processing
If you are a resident of the UK, EU, or any region where similar data protection laws apply, you have the right to request that we restrict the processing of your personal data under certain circumstances. These include:
For residents of other regions, please consult local data protection laws for equivalent rights or contact us for specific inquiries.
At ev.energy, we prioritize the protection of your personal data and are committed to ensuring its confidentiality, integrity, and availability. We implement robust technical and organizational measures to safeguard your information and prevent unauthorized access, loss, or misuse.
Data Storage Locations
Our data is hosted where it provides the most secure, environmentally friendly, and perfomant experience for our users.
Strict access controls are applied to ensure that only authorized personnel and third-party service providers (as detailed in Appendix A) can access your data.
Data Encryption
We utilize advanced encryption techniques to protect your personal data:
For third-party services (listed in Appendix A), we mandate encryption of sensitive data, including passwords and payment information.
Access Control
Access to your personal data is strictly limited to authorized employees and service providers who need the information to perform their duties. We enforce robust access controls and conduct regular audits to ensure compliance. All access to the ev.energy platform is logged for accountability and traceability.
SOC 2 Compliance
ev.energy is committed to adhering to the highest security standards, including working towards SOC 2 compliance. SOC 2 compliance demonstrates that we have implemented stringent controls in the areas of security, availability, confidentiality, and processing integrity. We regularly undergo audits to assess and verify that our security practices align with SOC 2 criteria, providing you with confidence in our commitment to safeguarding your data.
International Data Transfers
Where it is necessary to transfer your data across borders, we will comply fully with all relevant data protection laws such as the GDPR and US data protection frameworks. For transfers outside the EU or US, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or Privacy Shield certification, are in place to protect your data.
Data Breach Notification
In the event of a data breach that affects your personal data, we will notify you promptly in accordance with applicable laws, including GDPR and CCPA (California Consumer Privacy Act). We will provide information regarding the nature of the breach, the data affected, and the actions we are taking to mitigate risks.
User Responsibility
While we take every reasonable measure to protect your personal data, we also encourage you to protect your account by using a strong, unique password and keeping it confidential. You are responsible for ensuring the confidentiality of your login credentials. We will never ask you to share your password or sensitive information, such as bank account details, through unverified channels.
If you suspect any unauthorized access to your account, please contact us immediately.
Limitations of Internet Security
While we employ advanced security measures to protect your data, please understand that no method of data transmission or storage is completely secure. By using our services, you acknowledge the inherent risks associated with transmitting data over the internet, and we cannot guarantee the absolute security of data transmitted to and from our platform.
These Services are not intended for individuals under the age of 18. We do not knowingly collect, nor target, personally identifiable information from children under 18. If we become aware that a child under the age of 18 has provided us with personal information, we will promptly delete it from our systems. If you are a parent or guardian and believe that your child has shared personal information with us, please contact us so we can take appropriate action.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. We do not operate these external sites and we therefore strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We value your privacy and your rights as a data subject and have appointed Prighter as our privacy representative and your point of contact if you are based outside of the UK. Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative Prighter or make use of your data subject rights, please visit: https://prighter.com/q/14389734305
Employee Data Privacy
If you are an employee or contractor of ev.energy, please refer to our separate Employee Data Privacy Policy, which provides detailed information about how we process and protect your personal information in the employment context.
Job Applicants
Information we collect about you
In order to process your application, we ask you to provide certain personal data, also referred to as personally identifiable information (PII). The legal basis for processing your PII is by consent and therefore providing it is voluntary, however, some are required for us to properly consider your application. If you were not successful in your application, we will keep a copy of it for a period of 6 months from the closing date of the role you have applied for.
We may collect, store, and use the following categories of information about you during the application phase:
Application subprocessors
We use third party service providers to assist with our application procedure and only share data where appropriate measures are in place to protect the security of your data. This list isn’t designed to be exhaustive, but is indicative of the types of services we engage to assist us in hiring new talent:
There may be occasions when a third-party, who has not agreed to our terms of use or Privacy Policy, interacts with our service. This could occur through an integrated vehicle, charger, or other devices that connect to our platform. In these cases, it is the responsibility of the account holder to ensure that any third parties are made aware of the integration prior to interacting with our service.It is also important that account holders inform third parties about the potential data collection and sharing that may occur as part of these integrations. While we provide privacy protections for data processed through our platform, we are not responsible for third parties who have not agreed to our terms or Privacy Policy, nor can we control how they handle personal data. By ensuring that third parties are properly informed, the account holder helps ensure that they understand the privacy implications and can take the necessary steps to manage consent and data sharing in line with applicable data protection laws.
At ev.energy, user feedback is a crucial part of our mission to drive meaningful change in the fight against climate change. By participating in our research and surveys, you play an essential role in shaping the future of green technology solutions. Your insights help us improve our platform and services, ensuring we deliver smarter, greener, and more cost-effective electric vehicle charging solutions.
We regularly engage in user research to guide the development of our platform. The data we collect will only be used for research purposes.
We record user interviews to enable thorough post-reviews, and these recordings will be deleted once they are no longer relevant, or after a period of three years—whichever comes first. If we transcribe your interview, we will retain the transcription for up to three years, at which point it will be anonymized to remove any personally identifiable information. Throughout this process, we ensure that all research materials are securely stored and handled with the utmost care.
Your involvement directly contributes to our efforts to reduce carbon emissions and create a cleaner, more sustainable future for all.
At ev.energy, we recognize the growing role of Artificial Intelligence (AI) in delivering innovative and efficient services to our users. We are committed to the responsible development and deployment of AI systems in a manner that respects individuals' rights and aligns with our core values.
We have adopted the following Responsible AI Principles, which guide our approach to AI across all systems and use cases:
We expect our suppliers and partners to align with these principles when providing AI-based technologies or services to ev.energy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes to the way we collect, use, or share your personal data, we will notify you by posting a notice on our website or sending you an email, as appropriate. Please review the policy periodically to stay informed about how we protect your data. The effective date of the most recent update will always be noted at the top of the Privacy Policy.
Changelog
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact our DPO by email: privacy@ev.energy. You can write to our DPO at the address listed on our ICO registration marked for the attention of “ev.energy DPO”. If you are within the EU, you can also contact us via our representative Prighter here: https://prighter.com/q/14389734305
Under the GDPR, a sub-processor is any business or contractor customer data may pass through as a side effect of using ev.energy's service. This definition is very broad and includes things some might simply consider "hardware", like cloud infrastructure.
We use partners for some business processes that are not core to our expertise but are critical to our customers having a quality experience. Here is our list of sub-processors: