Even if your EV has telematics capability, the auto manufacturer may still require you to pay for a connected-car subscription package to enable internet access.

Every EV has connection capabilities, either directly through the manufacturer's connected-car subscription package to enable internet connectivity, or through an internet-connected home charging station.  

While some auto manufacturers offer subscription packages at no cost, others require drivers to purchase a paid subscription package and the cost can vary by manufacturer and dealership. The subscription costs must be borne by the customer and ev.energy is not liable for covering any of these costs.

ev.energy will engage with auto manufacturers and dealerships about these subscription costs, which we recognize may create financial barriers to participating in our program.

More details can be found on your EV manufacturer’s website:
- Audi
- BMW
- Chevrolet
- Hyundai
- Nissan
- Rivian
- Tesla
- Toyota

To check whether your EV has the capability to connect to the internet, enter your VIN (or select your vehicle make, model and trim) into this tool (do not proceed with creating a connected services account, you’ll need to do this within the ev.energy app).

Important: Please note, even if your EV has telematics capability, the auto manufacturer may still require you to pay for a connected-car subscription package to enable internet access.

You’ll need to set up a Toyota Remote Connect account for your vehicle. You can find instructions for doing so at this link.

Please note that you’ll need to set up your account with an email address and a password. Google Single Sign-on and Phone Number-based logins will not work.Once this is done, please check that:

- You can use your Toyota email and password to log into your Toyota account on the web, as well as through the Toyota mobile app on either an iPhone or Android device/
- Your vehicle is present in both locations.
- You can view your current battery/charge levels, along with other vehicle data through the Toyota web or mobile app.

You should then be able to select Toyota as your EV and connect it through SmartCar. If you have any difficulty, reach out to ownersupport@smartcar.com for assistance.

The "Action is required" error typically comes up when Toyota wants you to either set a new password, or accept new Terms and Conditions. You’ll need to log into both the Toyota website, as well as the mobile app, in order to find and clear out any actions required.

If you receive a "Subscription Inactive" or "No Compatible Vehicles" error, you’ll need to double check:
- Whether or not your vehicle is present on the above list of compatible vehicles
- Whether or not you have an active, paid Toyota Remote Connect subscription
- Whether or not you can view updated data for your vehicle in the mobile app
- Look for the vehicle’s current location and current battery levels to ensure data is flowing

If you can see vehicle data within the app, but still cannot connect through Smartcar, reach out to ownersupport@smartcar.com for assistance.

If you charge your vehicle in an area with little or no internet connection, ev.energy cannot guarantee that your charging data will be collected accurately (or at all), and you may miss out on incentives.

Please try to charge your vehicle in an area with a reliable internet connection.

As of the end of 2022, all of the major US cellular networks shut down their 3G service, which some automakers relied on to provide internet connectivity to electric vehicles. Most modern cell phones have long since been updated to LTE/4G/5G networks, but vehicles are an entirely different matter.

You'll know if your EV was impacted by the 3G sunset in a few different ways:
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- You may have been contacted by the auto dealership where you purchased your vehicle. Some dealerships are offering their customers a free or paid option to upgrade their EV's modem to a 4G modem to regain connectivity.
- You may see a notification when you open your vehicle’s mobile application. This notification will either let you know that your vehicle can no longer transmit its data, or it will give you the option to upgrade your vehicle’s modem.
- You may be able to set up your vehicle’s mobile app but get an error message any time you try to access your vehicle’s data.

If you believe you've been impacted by the 3G sunset, please reach out to your auto dealership. ev.energy is unfortunately unable to provide support on this topic.

In short, you can earn a one-time $20 enrollment incentive after completing your first charge session in the ev.energy app, and $5 per connected compatible EV per month just by charging off-peak between 9pm and 12pm EST. For more details please read our Terms and Conditions for our Massachusetts incentives, and summary below.
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Each month after your date of account creation, eligible participants who have completed a minimum of 1 charging session and 80% of their kWh energy delivered consumed between the hours of 9:00pm and 12:00pm EST within 30 days will receive a $5 monthly incentive, to be paid via the participant's choice of PayPal or Venmo within 30 days of eligibility.

There is nothing to lose, start earning rewards by creating your ev.energy account today!

ev.energy cannot guarantee the 9pm to 12pm EST "off-peak" period from our monthly rewards incentive aligns with all energy rates offered in Massachusetts, most Time-of-Use (TOU) rates should serve the cheapest electricity in that time period.

Please ensure that you have selected your electricity supplier and correct energy rate information for accurate cost savings

EVs that are Smart Charging capable:
For smart charging capable vehicles and compatible home chargers, the ev.energy app can automatically optimize your EV charging to meet off-peak Time-of-Use electricity rates.
1. Turn on the Smart Charging feature within the Smart tab of the ev.energy app

EVs that are compatible with ev.energy but not capable of Smart Charging:
For EVs that are unable to take advantage of Smart Charging, to maximize your smart charging savings we recommend you:
1. Confirm when off-peak and on-peak periods are in your energy rate and how much you pay per kWh of charge
2. Set your charging timers in your vehicle OEM app or infotainment dashboard to align with off-peak electricity periods

Yes, you can connect more than one EV, and earn up to $5 per month per EV connected to the ev.energy platform, as long as 80% or more of each respective vehicle’s charging is completed off-peak in a given month.

Monthly rewards will be issued on a per eligible EV basis. Depending on your charging behavior in a given month, you may have one vehicle eligible for the incentive, and another that did not meet the criteria. You can track each of your vehicle’s charging history from the dashboard.

You can only earn one enrollment incentive per ev.energy account created after completing your first charge session on the ev.energy platform. See our Terms and Conditions for details.
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What are you waiting for?  Create your ev.energy account to start earning rewards.

If you are eligible to receive a monthly incentive from ev.energy, you will receive the payment within approximately 30 days via Paypal or Venmo.
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You will be asked to set your preferred payment option the first time you use the ev.energy app, and you can change your preferred payment method in the Account tab.

That's it. Why not create your ev.energy account to get started.

By signing up to ev.energy in Massachusetts, ev.energy will enroll your EV charging into the Clean Peak Standard program.

Shifting your EV charging to off-peak times creates an environmental benefit by reducing the need to run fossil fuel power plants at peak times. The Clean Peak Standard program rewards you for that environmental attribute. By signing up to ev.energy and connecting your EV or home charger, you are choosing ev.energy to act as the Clean Peak Resource Provider on your behalf and in return you receive the monthly reward payment.

Yes. You are eligible to earn rewards with ev.energy as long as you connect a compatible EV or home charger to the ev.energy app. Your solar will not be affected.

You can earn the one-time $20 enrollment incentive and $5 each month by charging off-peak between 9pm and 12pm EST a minimum of 80% of the time in the given calendar month.
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There is nothing to lose, start earning rewards by creating your ev.energy account today!

Yes. The ev.energy app has solar charging features in the Smart tab that provide different options for aligning your EV charging with your home solar array.
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To take advantage of ev.energy SOLAR features you need either a:

• Smart charging capable charger (see Supported Chargers)
• Tesla EV

The ev.energy platform will always prioritize ensuring your EV receives the charge you need by your preferred ready-by time. We recommend turning on Smart charging, and using the Solar Smart feature if you have a home solar array.

Please note, using the Solar Only mode may hinder your ability to qualify for off-peak charging incentives. If you exclusively charge your EV via solar energy only, you will not earn off-peak incentives.

Exclusive offer for Sunrun customers: 6-months free trial of ev.energy SOLAR! Conditions apply - see our FAQ and terms and conditions for details.

‍Create your ev.energy account and start your free ev.energy SOLAR trial in the app.

No. This is completely optional, but we encourage you to start the free-trial, which you can find in the Smart tab and set up in minutes if you have a compatible EV or charger.

Why not get started today by creating your ev.energy account and downloading the app?

If you are a Sunrun customer in Massachusetts, check your email associated with your Sunrun account to see if you qualified to receive an exclusive 6-month ev.energy SOLAR trial.

ev.energy and Sunrun have partnered to offer eligible Sunrun customers the opportunity to earn rewards by charging their EV off-peak, with the added benefit of SOLAR smart charging features in the ev.energy app.

Your exclusive 6-month trial begins the day you activate it, and your invitation link is valid until June 30, 2025. You do not need to provide your credit card details to use the SOLAR features during your trial period.

When your 6-month SOLAR trial ends, you will have the option to purchase a license for either $10 monthly or $100 for a 12-month prepaid plan. ev.energy will notify you ahead of time and provide payment instructions.

No purchase necessary, see terms and conditions for details.

Access the ev.energy MA Incentive Terms and Conditions of our exclusive rewards for Massachusetts EV drivers, and see the ev.energy terms of use.

We do not see or store your EV and/or charger username and password. Once you enter your username and password, we instantly exchange them with the manufacturer for a secure token that allows us to be able to continue to access your account and collect the charging data required as part of your eligibility for incentives. This token is stored securely and encrypted in ev.energy’s cloud platform, hosted by Amazon Web Services.

ev.energy combines your charging data with that of all the other program participants and aggregates it into a set of metadata that is stored on ev.energy’s secure servers, which are hosted by Amazon Web Services.

By connecting your EV to ev.energy using telematics, you consent to ev.energy collecting the following data from your vehicle (at minimum): vehicle make, model, trim and year, vehicle identification number (VIN), battery size, vehicle battery state of charge, plug-in, unplug times, start and stop times of charging sessions, kWh of energy consumed by your vehicle, and vehicle charging location.

By connecting your charging station to ev.energy via the manufacturer, you consent to ev.energy collecting the following data from your charging station: charger make, model, charger serial number, and/or JuiceBox ID, plug-in, unplug times, start and stop times of charging sessions, and kWh of energy delivered via the charging station.

Once you disconnect your EV, we will no longer be able to collect charging data from your vehicle. Any data from previous charging sessions will be combined with other customers’ data. The aggregate data will be analyzed by ev.energy to assess the benefits of the program.

Should you wish to re-enroll, you will need to reconnect your vehicle to ev.energy within the Account section of the app, and you will not receive another enrollment incentive if you’ve already been paid one.