SmartCharge New York FAQs

To check whether your EV has the capability to connect to the internet, enter your VIN (or select your vehicle make/model/trim) into this tool (do not proceed with creating a connected services account, you’ll need to do this within the ev.energy app).

Please note, even if your EV has telematics capability, the auto manufacturer may still require you to pay for a connected-car subscription package to enable internet access.

Start by checking that your Toyota is capable of connectivity. Your electric vehicle will need to fall under one of the models on this list:

Next, you’ll need to set up a Toyota Remote Connect account for your vehicle. You can find instructions for doing so at this link. Please note that you’ll need to set up your account with an email address and a password. Google Single Sign on and Phone Number based logins will not work.

Once this is done, please check that:

• You can use your Toyota email and password to log into your Toyota account on the web, as well as through the Toyota mobile app on either an iPhone or Android device
• Your vehicle is present in both locations
• You can view your current battery/charge levels, along with other vehicle data through the Toyota web or mobile app

You should then be able to select Toyota as your EV and connect it through SmartCar. If you have any difficulty, reach out to ownersupport@smartcar.com for assistance.

The "Action is required" error typically comes up when Toyota wants you to either set a new password, or accept new Terms and Conditions. You’ll need to log into both the Toyota website, as well as the mobile app, in order to find and clear out any actions required.

If you receive a "Subscription Inactive" or "No Compatible Vehicles" error, you’ll need to double check:

If you can see vehicle data within the app, but still cannot connect through Smartcar, reach out to ownersupport@smartcar.com for assistance

As of the end of 2022, all of the major US cellular networks have shut down their 3G service, which some automakers relied on to provide internet connectivity to electric vehicles. Most modern cell phones have long since been updated to LTE/4G/5G networks, but vehicles are an entirely different matter.

You'll know if your EV was impacted by the 3G sunset in a few different ways:

If you believe you've been impacted by the 3G sunset, please reach out to your auto dealership. Con Edison and ev.energy are unfortunately unable to provide support on this topic.

Even if your EV has telematics capability, the auto manufacturer may still require you to pay for a connected-car subscription package to enable internet access.

Every EV has connection capabilities, either directly through the manufacturer's connected-car subscription package to enable internet connectivity,  or through an internet-connected home charging station.  While some auto manufacturers offer subscription packages at no cost, others require drivers to purchase a paid subscription package and the cost can vary by manufacturer and dealership. The subscription costs must be borne by the customer and Con Edison is not liable for covering any of these costs. Con Edison will engage with auto manufacturers and dealerships about these subscription costs, which we recognize may create financial barriers to participate in our program.

More details can be found on your EV manufacturer’s website:

You will first need to download the ev.energy app on your mobile device and enter the referral code: SCNY (not case-sensitive).

Next, you will connect to your electric vehicle (EV) by entering the username and password associated with your connected car account, such as your Tesla account or your FordPass account. Ev.energy will not be able to see or store these credentials and will pass them directly onto the manufacturer for validation. This is the same process (called OAUTH2) as you might have used to log into a website using your Facebook or Gmail account.

For customers with a vehicle not supported by ev.energy, you may enroll in SmartCharge New York via a ChargePoint Home Flex internet-connected charger.

You will first need to download the ev.energy app on your mobile device and enter the referral code: SCNY (not case-sensitive). Next, you’ll be asked to provide more information on the make, model, and trim of your electric vehicle. Con Edison and ev.energy collect this data to inform future partnerships and support future program expansion.

Next, you will enter your ChargePoint account username and password. ev.energy will not be able to see or store these credentials and will pass them directly onto ChargePoint for validation. This is the same process (called OAUTH2) as you might have used to log into a website using your Facebook or Gmail account.

For customers with a vehicle not supported by ev.energy, you may enroll in SmartCharge New York via an Enel X JuiceBox home charging station.

You will first need to download the ev.energy app on your mobile device and enter the referral code: SCNY (not case-sensitive). Next, you’ll be asked to provide more information on the make, model, and trim of your electric vehicle. Con Edison and ev.energy collect this data to inform future partnerships and support future program expansion.

Next, you’ll be asked to provide more information about your charging station. Select ‘I have something else’ from the menu, and then type in your JuiceBox ID (25 to 28 digits long) into the text box (click here for tips on how to find your JuiceBox ID). The JuiceBox ID will be passed on to Enel X for verification and enrollment, and you’ll receive an email from ev.energy 1-2 business days later confirming successful connection to the JuiceBox charger and enrollment in SCNY.

For customers with a vehicle not supported by ev.energy, you may enroll in SmartCharge New York with a SmartenIt L1 or L2 cable that is compatible with ev.energy. When purchasing your SmartenIt cable (either the L1 or the L2 version), you must select the version that is compatible with ev.energy, available for purchase here. Both L1 and L2 versions are compatible with ev.energy and eligible for participation in the SmartCharge New York program. Once you receive your SmartenIt cable, please download the ev.energy mobile app using the Invite Code SCNY and follow the on-screen prompts to connect your SmartenIt cable to a Wi-Fi network and to ev.energy's platform for data collection.

Please sign up to the SCNY waitlist to be informed when your vehicle and/or charging station becomes supported by the Program.

We do not see or store your EV and/or charger username and password. Once you enter your username and password, we instantly exchange them with the manufacturer for a secure token that allows us to be able to continue to access your account and collect the charging data required by Con Edison in order to pay out your SCNY cash incentives. This token is stored securely and encrypted in ev.energy’s cloud platform, hosted by Amazon Web Services.

Con Edison’s partner, ev.energy, will utilize the authorization that you provide via your EV and/or charger account to take a reading of the energy delivered, and the time it was delivered, to your electric vehicle as measured by the hardware to which you are connected (that is, either the vehicle or the charging station), and use this data to calculate the SCNY charging incentives you have earned.

As a SmartCharge New York participant, you will earn incentives by charging your vehicle in the Con Edison service area. Starting January 1, 2023, there are two types of charging incentives that you can earn as an SCNY participant.

First, SCNY pays $0.10 per kWh for all off-peak charging done within Con Edison’s service area between 12 a.m. and 8 a.m., every day, year-round.

In addition, between June 1 and September 30 each year, SCNY pays $35 per calendar month, per vehicle or charging station enrolled, if no charging sessions take place during Summer Peak hours between  2 p.m. and 6 p.m. Monday – Friday (including holidays).  A charging session is defined as >1 kWh.  You also must have at least one charge session in that month to earn the $35.

You can also earn a bonus $35 per vehicle for avoiding all charging during Summer Peak hours between 2 p.m. and 6 p.m. Monday – Friday (including holidays), June – September.

Each vehicle or charger enrolled in SCNY will earn a one-time $25 enrollment incentive after 3 months (total, does not need to be 3 consecutive months) of at least one charging session in the Con Edison service area per calendar month. A charging session is defined as a charging event in which >1 kWh of energy is delivered to the vehicle or charger you’ve enrolled in SCNY, at any time of the day. Participants may only earn the enrollment incentive once per vehicle or charger, and cannot earn it again if they replace their electric vehicle or charging station with a new model while still enrolled in the program.

The SmartCharge New York incentives earned between January 1 and March 31, 2023 will be paid out in April 2023. Details on payment options will be provided by March 2023.

The ev.energy app does not control your vehicle's charging, and will not override the charging schedule preferences you have set in your vehicle or charging app.

Currently, all charging sessions are reported in the mobile app as "Standard." We are working on an update to the mobile app that will classify charging as either on-peak, off-peak, or part-peak depending on when charging was done and electricity was delivered to your vehicle. In the meanwhile, as long as the plug-in/unplug times and kWh of energy delivered displayed in the mobile app match what is displayed in your vehicle, then rest assured that your off-peak charging sessions will be classified correctly and SCNY incentives paid out accordingly.

By enrolling your vehicle in SCNY and connecting it to ev.energy using telematics, you consent to ev.energy collecting the following data from your vehicle (at minimum): vehicle make/model/trim/year, vehicle identification number (VIN), battery size, vehicle battery state of charge, plug-in/unplug times, start/stop times of charging sessions, kWh of energy consumed by your vehicle, and vehicle charging location. Additional data (e.g. metadata, vehicle location, technical data, and application usage data) may also be collected by ev.energy for the purpose of running its platform; this data will not be shared with Con Edison.

By enrolling your charging station in SCNY and connecting it to ev.energy via the manufacturer, you consent to ev.energy collecting the following data from your charging station: charger make/model, charger serial number and/or JuiceBox ID, plug-in/unplug times, start/stop times of charging sessions, kWh of energy delivered via the charging station, and vehicle IDs of any vehicles plugged into the charging station. Additional data (e.g. metadata, vehicle location, technical data, and application usage data) may also be collected by ev.energy for the purpose of running its platform; this data will not be shared with Con Edison.

Con Edison combines your charging data with that of all the other program participants and aggregates it into a set of metadata that is stored on ev.energy’s secure servers, which are hosted by Amazon Web Services.

If you sell your EV while enrolled in SCNY, it is your responsibility to disconnect it from the ev.energy software platform within the ‘Account’ panel of the ev.energy app and email us to confirm the change in ownership at scny@ev.energy.

To replace an EV you’ve already enrolled in SCNY and connected to ev.energy, it is your responsibility to disconnect the old EV from the ev.energy software platform within the ‘Account’ panel of the ev.energy app and email us to confirm the change at scny@ev.energy. You can then add the new EV within the ‘Account’ panel and following the same instructions you used to connect the old EV. As a reminder, you will not earn an additional $25 enrollment incentive for the new EV.

You are free to stop participating in SmartCharge New York at any time. Disconnect your vehicle or charger within the ‘Account’ panel of the ev.energy app and email us to confirm your withdrawal from the program at scny@ev.energy.

Once you disconnect your EV, we will no longer be able to collect charging data from your vehicle. Any data from previous charging sessions will be combined with other customers’ data. The aggregate data will be analyzed by Con Edison to assess the benefits of the program. Should you wish to re-enroll, you will need to reconnect your vehicle to ev.energy within the Account section of the app, and you will not receive another enrollment incentive if you’ve already been paid one.

There is no limit to the number of EVs or chargers you can enroll in SmartCharge New York. However, the enrollment process will differ depending on the number and types of EVs/chargers you have.

If you have multiple EVs that are all from the same manufacturer and on the same connected-car account, the enrollment process all occurs through the same connected-car login.

If you have multiple EVs from different manufacturers/on different connected-car accounts, you’ll need to create separate ev.energy logins for each account.

If you don’t have internet-connected vehicle(s) and wish to enroll in SCNY through a compatible EV charger, such as a ChargePoint or an Enel X JuiceBox, you’ll only need to connect your charger to ev.energy once, and we’ll collect all the data that flows through the charger, including for multiple vehicles.

And if you wish to connect both a vehicle and a charger (for example, to participate via a connected vehicle like a Tesla as well as a different, non-connected vehicle via the charger), you’ll need to create one ev.energy account for the vehicle and a separate ev.energy account for the charger.

If you have a commercial or municipal electric fleet, do not download the ev.energy mobile app and/or follow the instructions for residential customers. Fleets will soon have access to a dedicated, web-based portal for SCNY enrollment and participation. Please reach out to scny@ev.energy to learn more.

If you have a commercial or municipal electric fleet, do not download the ev.energy mobile app and/or follow the instructions for residential customers. Fleets will soon have access to a dedicated, web-based portal for SCNY enrollment and participation. Please reach out to scny@ev.energy to learn more.

The Refer A Friend Program is temporarily on hold and will be relaunch later in 2023.

ev.energy offers dedicated customer support for the SmartCharge New York program. Call us 7 days a week, 8 a.m. - 8 p.m. at (419) 909-6237, or email us anytime at scny@ev.energy.

Access the SmartCharge New York Participant Agreement here.

As of January 1, 2023, the device stopped collecting data from your vehicle. You may remove the device and dispose of it properly in accordance with your local e-waste regulations.

For technical support related to the removal of your device, please contact Geotab via email or call 1-800-975-2434, Monday through Friday, 9 a.m. to 5 p.m. EST.

Yes. You have access to your SmartCharge Rewards dashboard through March 31, 2023. Please log in using Google Chrome, Microsoft Edge, or Firefox to access your dashboard.

For technical support related to historical data on SmartCharge Rewards dashboard, please contact Getoab via email or call 1-800-975-2434, Monday through Friday, 9 a.m. to 5 p.m. EST.

Final payments for rewards earned in 2022 will be made on January 16, 2023 via PayPal, or in late February 2023 via email with an Amazon eGift code.

If you have questions related to the payment of rewards earned in 2022, please contact Geotab via email or call 1-800-975-2434, Monday through Friday, 9 a.m. to 5 p.m. EST.

No. You may not enroll or earn incentives in SmartCharge New York if you are on a Con Edison residential (E1) or small business (EL2) TOU rate.

‍Click here for more information on the Con Edison TOU rates.

‍For questions on the TOU rates, email EVTOU@coned.com.