ev.energy collaborates with several charger hardware manufacturers to deliver smart charging services through our app and backend platform.
Through our intelligent cloud-based software, we transform compatible home charger hardware into "smart chargers," enabling you to engage in smart charging for any car at home. This implies that users will need a compatible charger or a car that can be integrated with the ev.energy app.
We are continuously working hard to expand our range of supported chargers and vehicle integrations for the benefit of our users. If your car or home charger is not currently supported, you can email our friendly team at support@ev.energy with an integration request. We will ensure to consider your request when developing future partnerships.
Your charger establishes communication with ev.energy's servers via WiFi, Ethernet cable, or a GPRS modem installed within the charge point. During the onboarding process within the app, you will be prompted to enter the same email address used to activate your smart charger on-site. This allows the app to identify your specific charge point and link it to your user account.
In case you encounter any issues with your hardware, it is recommended to contact your charger manufacturer or installer. They can assist in diagnosing and resolving potential hardware faults or installation errors.
If you own a connected car, it is not necessary to have a special charger. We have direct integrations with a variety of vehicles, enabling you to engage in smart charging on any type of charge point at your home address. However, having a smart home charger provides you with the option to smart charge even if you prefer not to connect your car directly.
Send us a message, and a member of our support team will get back to you.
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