What electric vehicles and charge points are you compatible with?
Our app is compatible with all Tesla vehicles or any electric vehicle using a Rolec HomeSmart EV charger.
Over the next few months, we will be releasing full support for Jaguar, Nissan, Renault and more. We can also integrate with home solar and Powerwall installations. Please email us to learn more: support 'at' ev.energy.
Why do you need my energy tariff details?
Entering your energy tariff details allows us to more accurately calculate the energy price and energy savings of your charging sessions.
If you're on a Flat rate tariff, it'll help us display accurate information on how much your charging is costing. If you're on . a variable rate tariffs, it allow us to optimise your charging for cost as well
When you sign up we'll default to a standard flat-rate tariff. You can enter your tariff at any time in the ev.energy app by navigating to Account > Profile Settings and selecting your tariff from the drop down - if you can't find your tariff, please let us know your supplier, tariff name, tariff times and rates and we will add it to the system!
Will the app work with any energy tariff?
Yes! - We support all electricity tariffs.
We also work with energy suppliers to develop bespoke tariffs for electric vehicle owners, to get you the best deals on the market! For example, Igloo Energy are offering 1,200 free miles of Smart Charging on their low rate Pioneer tariff. If you are interested in finding out more, please contact us or visit: https://igloo.energy/ev
(if you can't find your tariff, please let us know and we will add it to the system)
I’m already on a cheap Economy 7 tariff, how can you provide a better rate than this:
Through out certain times of the year there can be excess energy generate by renewables such as wind and solar. When there is an abundance of this energy, the actual energy prices drop further.
My tariff isn’t in your settings?
If you are on a flat-rate tariff, please select the flat rate that is closest p/kWh that you pay for your home electricity. (If we try to list all tariff names there would be thousands!)
If you are on an EV time-of-use tariff that is not in the list, please email us: support "at" ev.energy and let us know the details of the tariff and we’ll add that to your system.
My country/time-zone isn't in your setting?
We currently have full support for the UK and Ireland but we'll soon be expanding to cover more territories.
Countries outside the UK and Ireland are currently in BETA. Please email us: support "at" ev.energy to let us know your country, address and tariff details and we will get you set up wherever you are.
I’m not interested in ev.energy Smart Charging app, how do I remove my account
Just email us at support 'at' ev.energy with your email that you registered with and we will remove your account and all details from our system.
What does the "Boost" button do?
When your car is set to Smart Charge, we'll slowly turn your charging on and off on a schedule, using the greenest and cheapest energy available. If you need your car charged right away (instead of waiting for a scheduled charge) you can press the Boost button. This will start charging you car immediately at the fastest rate your charger will allow.
What’s this reward system?
The aim of ev.energy is to reduce electricity bills for you, and reduce CO2 emissions for the planet. If you join us on this mission, you’ll earn a £5 Starbucks voucher for every 10 smart charges you complete!
Didn't receive your voucher? No problem, please email us: support "at" ev.energy
(smart charge sessions are >10kWh)
I've got an idea for a new feature in the app...
We want to make the app the best it can be and we're very keen to hear from early adopters. If you have an idea for a new feature or an improvement to an existing feature, please email support 'at' ev.energy.
Where can I get the app?
Our Smart Charging app is available on both iOS and Android. Just search "ev.energy"
How secure is the platform?
Our platform is accessed via HTTPS, which provides the same level of encryption as used by all the online banks. We have firewalls put up on our servers as well as intruder detection systems in place.
Can you integrate with home solar and Powerwall installations?
Yes! We are currently testing our integration with home solar and Powerwall installations. Please email us to learn more: support 'at' ev.energy.