The status of the BG SyncEV charger can be identified by referencing the colour shown on the Halo LED indicator. See below:
Indicates unit has power but is not connected to the Sync EV Network
Indicates charging session has ended successfully and/or vehicle battery is fully charged
Indicates unit has power and is connected to the Sync EV Network
Indicates vehicle is connected and unit is awaiting instruction for operation (Scheduled start time or manual start via the ev.energy app)
Indicates vehicle is currently in charging program
Indicates unit is in scheduled charging mode
Indicates unit is in fault mode. Potential causes:
1. Charger has lost CPC (Supply Earth)
2. Internal RCD has tripped
3. Cable entry point drilled in incorrect location, causing damage to PCB when charger face has been attached
4. Vehicle fault
Send us a message, and a member of our support team will get back to you.