If you’re experiencing difficulties connecting to your Wallbox charger via Bluetooth, it might be due to various reasons. Please follow these troubleshooting steps to help establish a successful connection. 

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1. Proximity and obstacles

• Ensure you are within six metres of the charger. 
• Remove any obstacles that might disrupt the Bluetooth signal. 

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2. Phone restart

• Fully restart your smartphone. 
• After restarting, turn off the WiFi and leave the Bluetooth on.

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3. Location permission

• Confirm that myWallbox app has been granted Location Permission in your smartphone’s settings.

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4. Power cycle the charger

• Power off the charger supply for a few seconds. 
• Power it back on, and wait for the LED to turn green after restart. 

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5. Select charger in app

• Log in to myWallbox app and ensure your charger is listed. 
• If not, add it to your myWallbox account. 

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6. Bluetooth permissions

• Grant Bluetooth permissions when prompted in the myWallbox app by tapping ‘Accept’. 

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7. Wait for connection

• Allow some time for the Bluetooth connection between your charger and the app to be established.

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8. Try another smartphone

• If you’re still unable to connect, try downloading the myWallbox app on another smartphone. 
• Log in using the same Wallbox account credentials. 
• If the new smartphone can connect, the issue might be with your original device. 
• If the new smartphone can’t connect, perform a full charger restore. 

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We hope these steps assist you in resolving any Bluetooth connection issues. If further assistance is needed, reach out to our support team. Happy charging!