Peace of mind for the EV owner

You’ve asked, we’ve delivered!

You can now lock and unlock your EV charger with one tap on the ev.energy app.

Are you worried that someone will use your EV charger while you’re away? Do you rent out your property, and want to ensure no one can use your charger without your permission?

ev.energy has a solution for you! Our new Charger Lock feature makes it easy to secure your EV charger against electricity theft.

Lock long-term or just a few hours

You can lock the charger in two ways:

• Holiday Lock prevents your charger from dispensing any power at all, until you turn this setting off through the app
• Smart Lock allows power to be dispensed through your charger only during smart charge times — anyone plugged in at peak-times will not be able to charge unless you hit Boost through the app

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FAQs

How do I access the Charger Lock feature?

You must have Smart Charging turned on for the Lock feature to work. Go tot the Smart tab and turn on the “Charger Lock” option. You will be asked to choose between the “Holiday Lock” mode (which will prevent all charge usage) and “Smart Lock” (which prevents usage outside of Smart Charging and Boost times).

How do I unlock the charger without the app?

You need to be logged into the app and to have mobile internet access in order to be able to lock or unlock the charger. Your charger also needs to be online.

If you lose access to the app or the charger loses connectivity, please contact support@ev.energy and we will be happy to get you back on track.

Any more questions?

Drop us a line at support@ev.energy! We love to hear from you!

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