Several network providers will discontinue their 3G cellular services at the end of February 2022. Once 3G services are discontinued, some vehicles without an updated modem capable of 4G/LTE will be unable to use the ev.energy app, in addition to any other connected car features.

Here is a list of the makes and models that may be affected and steps you can take to upgrade your modem.

Tesla

Model - Model S

Year - 2015

How to establish whether you require a modem replacement

Cars affected are those specifically built before June 2015. You can confirm your vehicle’s cellular network by looking at the connectivity status bars/icon near the top of the touchscreen. If ‘LTE’ is displayed next to this icon at any time (may require stable cellular connectivity), your vehicle will not be affected by the 3G network shutdown.
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How can I get my modem replaced?

‍To purchase and have this modem installed by Tesla, simply schedule a service appointment through your Tesla mobile app. Select ‘Schedule Service’ > ‘Upgrades & Accessories’ > ‘LTE Upgrade.’

Audi

Model - A3 e-tron

Year - 2016, 2017, 2018

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How can I get my modem replaced?

‍You will need to contact your local Audi dealership to establish the best way of keeping connected services on your vehicle.

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BMW

Model - All models

Year - 2017 and earlier

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Notes

As things stand BMW have yet to confirm exactly which models and years will be affected, but we believe it's likely to be 2017 or earlier.
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How can I get my modem replaced?

Certain models should be eligible for a free upgrade. BMW should reach out to you via email if you qualify.

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Chrysler

Model - Pacifica

Year - 2017

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How can I get my modem replaced?

‍Hardware upgrade will not be available, but you will be able to opt in to having a 4G dongle sent to you. Please contact your local dealership to arrange.

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Ford

Model - C-MAX

Year - 2017

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Notes

‍We're unable to find model or year information for which vehicles will be impacted. Our best guess is those on the MyFordMobile Platform: C-MAX Energi, Focus, Fusion.

How can I get my modem replaced?

Please contact your local dealership.

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Nissan

Model - Leaf

Year - 2011, 2012, 2013, 2014, 2015

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How can I get my modem replaced?

‍Please contact your local dealership.

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Hyundai

Model - Sonata

Year - 2016

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How can I get my modem replaced?

‍Please contact your local dealership.

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VW

Model - e-Golf

Year - 2014, 2015, 2016, 2017, 2018, 2019

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How can I get my modem replaced?

More information will be made available by VW closer to the termination date.

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